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UK Calling - changes to telephone charging from today

Ofcom Updates

Major changes to telephone charging come into effect across the UK today, under the banner UK Calling.

The cost of calling ‘service numbers’ – beginning 084, 087, 09 and 118 – will now be made up of two parts, so that callers can see how much they are paying and where their money is going.

Also, Freephone numbers – beginning 0800 and 0808 – have been made free to call from all consumer mobile phones.

Detailed information about the changes is available at

Changes to the telephone number application form

Ofcom has today published a related statement on changes to the form that communications providers (CPs) must complete when applying for an allocation of telephone numbers from Ofcom.

A new application form came into use on 8 December 2014, as part of a move to an online system for managing the UK’s telephone numbers. Ofcom is now making some modifications to the form, relating to the supply of service charge information when CPs apply for the allocation of numbers starting with 084, 087 and 09 – reflecting the UK Calling changes. A new version of the National Telephone Numbering Plan also comes into force today.

PhonepayPlus Code of Practice

The UK Calling changes are among those reflected in a revised PhonepayPlus Code of Practice, which Ofcom has approved in a statement today.

PhonepayPlus is the regulator of phone-paid services. Having been reviewed by the European Commission, the revised Code of Practice comes into force today. Ofcom is also publishing a revised Memorandum of Understanding with PhonepayPlus.

Broadcasting Code

Finally, revisions to Ofcom’s Broadcasting Code which reflect the UK Calling changes come into effect today. Ofcom published a statement in April 2015 on these revisions, which relate to the use of non-geographic numbers in TV and radio programmes. The revised Broadcasting Code is available on the Ofcom website.


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