The poorest care is often received by those least likely to make complaints, exercise choice or have family to speak up for them, and there is evidence of unequal access to care. (NHS Outcomes Framework Domain 4)
, good patient experience is everybody's business, yet evidence suggests the NHS does not consistently deliver patient-centred care, especially to the most vulnerable people.
However there are many examples of work across the UK that is focused on improving the experience of care for vulnerable groups including: frail older people; people with mental illness or learning disabilities; black and minority ethnic groups; vulnerable children; and young people who encounter inequality.
Taking place in a month's time, this one-day conference will share this work and provide an opportunity for you to explore what more you can do to support improvements in experiences of care for the most vulnerable people.
'It was an excellent day. I wasn't sure what to expect as I haven't been to a conference like this before. It has given me enthusiasm for my work again and I look forward to attending more similar conferences.'
Dr Alison Chalmers, Consultant Anaesthetist, Queen Victoria Hospital
'It felt like the conference represented a shifting culture within the NHS and that was great to be part of.'
Sharon Withnell, PALs Officer, North East Essex Clinical Commissioning Group
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