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The Management Tip of the Day from Harvard Business Review


THE MANAGEMENT TIP OF THE DAY: Harvard Business Review

August 26, 2016

Strike the Right Tone When Delivering a Performance Review

Writing and delivering performance reviews can be one of the most challenging tasks for any manager, and it’s easy to be either too positive or too negative when reviewing a team member’s performance. Sometimes a struggling employee walks away thinking that everything is just fine in his job performance; sometimes a star employee thinks you’re disappointed in her. That’s why it’s important to strike the right tone. Decide ahead of time exactly what you want to convey. What should the employee walk away feeling? Then carefully manage your tone of voice, facial expressions, nonverbal communication, and emotions to convey that tone. Don’t let your own nerves cause you to send mixed messages. For particularly challenging review meetings, you may want to role play the discussion beforehand with another coworker to make sure you are conveying the right tone and are adequately prepared to respond to any challenges or pushback from the employee.

Adapted from “The Key to Performance Reviews Is Preparation,” by Ben Dattner


Teams at Work: Can You Say What Your Strategy Is?

Can you summarize your company's strategy in 35 words or fewer? Companies with a clear, concise strategy statement often turn out to be industry stars. This digital toolkit supports you as you lead your team through a tried-and-true technique for constructing your statement. It includes (1) the HBR article “Can You Say What Your Strategy Is?”; (2) a presentation-ready PowerPoint, based on the article, complete with presenter's notes; (3) a worksheet that walks you and your team through the process of applying this idea to your own work; and (4) an HBS case study of Edward Jones' distinctive strategy. This out-of-the-box solution will quickly get you and your team focusing on the work that matters.

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HBR Guide to Building Your Business Case Ebook + Tools

HBS Press Book

This enhanced ebook version of the HBR Guide to Building Your Business Case includes downloadable tools and templates to help you get started on your own case right away. You’ve got a great idea that will increase profitability or productivity – but how do you get approval for the budget and resources to make it happen? By building a business case that clearly shows your idea’s value. Available exclusively through

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